Limble CMMS has more than 50,000 users in different industries, from government, manufacturing, mining, and agriculture to office facilities and restaurants.

Today, we look at how Red Hawk Casino teamed up with Limble and improved its maintenance game. Learn about who they are, the challenges they were struggling with, and how Limble helped them move in the right direction.

Quick overview of results after implementing Limble

After just three months of using Limble CMMS, Red Hawk Casino accomplished the following results:

• Reactive maintenance was reduced by 73%.
• Scheduling of work orders was completely automated: 105,136 automated workflows were completed.
• 3,313 hours of teamwork were saved.
• The average time to train each employee was only 13 minutes.

The story behind Red Hawk Casino

Red Hawk Casino has been providing its guests with entertainment, superior gaming, and dining experiences for the past 14 years. As a result, the casino has been voted as “the best” more than 100 times in various categories – from best/favorite casino and sports bar to the best casual restaurant.

Covering a total of 278,000 sq. ft., the facility features an 88,000 sq. ft. gaming floor with over 2,300 machines and more than 70 table games. In addition to that, the plan is to expand the whole complex and build a 120,000 sq. ft. hotel by the end of 2022.

Maintenance of such large facilities comes with certain challenges.

Main challenges they were trying to solve

Outdated CMMS with buggy features

Before the Red Hawk Casino discovered Limble, they were dealing with buggy and inconsistent maintenance software. This led to missed deadlines, disappearing work orders, and a wide range of other problems.

It was about time to make the change, so Red Hawk’s team made a list of the highest expectations for the new solution. There were four main things they expected:

• General ease of use
• Employees must be happy with it and approve it 
• Works great on mobile devices
• Able to upload data quickly

What mattered to us the most was that our employees liked it.

Lack of automation

Workflow automation can literally save thousands of hours of work for you and your maintenance team. The Red Hawk Casino learned it hard way. The lack of automation was one of their main pain points that needed to be resolved.

Managers and technicians spent vast amounts of time doing things manually: assigning work orders, building reports, ordering parts, etc. Due to the lack of automation, reactive maintenance comprised 40% of all of their maintenance work.

Broken communication

Another dire pain point that needed to be addressed was the lack of efficient communication tools. Employees spent more time talking about a work order than getting it done.

How they conquered those challenges with Limble

Before choosing Limble CMMS, Red Hawk Casino went through a list of over 40 different CMMS solutions. The list was narrowed down to five vendors, and they spent two months with each of them to gauge how each of them works and which one is the right fit for their employees.

No matter what CMMS you’re going to try there is always a learning curve. The difference between what I tried, and the 4-5 different ones that we’ve tried prior to Limble – the learning curve was extremely short, the same with data upload. We spent 10-15 mins with our team and they found it very familiar and intuitive.

Many of them failed their expectations – one CMMS was slow and took too much time to upload assets and create work orders, while another had bad customer service and wasn’t responsive when they needed help. Ultimately, all CMMS competitors suffered from the same problem –  they failed in the eyes of Red Hawk employees after the first week of implementation. 

When they finally tested Limble, they found it quick and easy to set up and get their team trained. All employees voted Limble as the easiest to use. It exceeded all their expectations.

Literally, we’ve been testing different solutions and their features, looking if they would be a good fit for what we’re doing. The day we hooked into Limble it literally was plug-and-play. It was just Go! The easiest one we’ve found so far.

With Limble, they made the shift to preventive maintenance. As a result, reactive work orders dropped from 40% to 11% in just three months.

Furthermore, employees were impressed with how user-friendly the mobile app is and were more than happy to leave all the paperwork in the past. The whole process of scheduling work orders was automated, which saved more than 3,000 hours of teamwork and resulted in the completion of more than 100,000 automated workflows.

Limble saves us time with the comments you can put in, how you can switch a work order and pass it off to the next shift and it stays open. It sends emails to the departments. If we are missing a part it sends off the email for us. We don’t have to take time typing it in the computer at the end of the shift. It’s all done for you.

Long story short, Limble helped Red Hawk Casino switch to proactive maintenance and it’s now a critical piece of their ongoing maintenance work.

For more info, you can download the full case study below.