In addition, they were creating an entirely new production line using air tools that required regular torque testing. This testing – among many other maintenance activities – needed to be clearly documented for certification audits.
Matt knew a CMMS could have a big impact on their operation as long as it came with a few key features that could address their pain points:
- A work request system that made submitting the right information easy for machine operators
- Communication functions that attached discussion threads to work orders and asset histories
- Preventive maintenance templates and checklists for quality control and auditing
- Tools for managing and reporting maintenance activities
Matt had a solution in mind. He had used Limble before and knew it could meet many of his team’s needs. His previous experience also made the process of gaining buy-in from his leadership team much easier, knowing first-hand the ROI that adding a CMMS could provide.
When it came to implementation, they started with the basics; entering their most critical assets along with relevant details on each. Knowing they could add more assets later, they created PMs for their essential equipment on the very first day.
In addition, the customer support with Limble made the transition even easier. Matt viewed this as an incredibly critical feature and states that there was never a time when he didn’t get an immediate response from Limble’s team.
There has been minimal pushback on the transition. Limble makes the lives of the maintenance team easier, and it gives visibility to the hard work they do. When Matt observed that one of his team members had completed 100% of his work orders on time, he was able to recognize that employee for his efforts.
From the beginning, the goal was to make sure everyone at Bentek experienced the benefits of using Limble. “The more they trusted it, the more they would use it” states Matt Olson, Facilities and Reliabiltiy Manager at Bentek. Now, when machine operators submit work requests using the QR codes on every asset, the maintenance team responds quickly, instilling trust in the system.
“Limble makes me look good. I love showing it off to people. It is the easiest way to stay organized and it has made a huge impact on my career.”
Reporting is another favorite feature. With on-time time work order completion and downtime tracking at his fingertips, biweekly KPI meetings have gotten a lot easier and more informative. Asset-level data and the ability to drill down into various details enables more informative discussions around equipment failures and their root causes.
Now, all maintenance-related communication and documentation is centralized within Limble. During a recent ISO audit, Mike showed all the work orders and calibrations for their equipment. Everything that the auditor needed was in one, easily accessible location.