Privacy Policy

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Privacy Statement

Your privacy and trust are a top priority for us. This statement describes how Limble Solutions, LLC. (referred to below as “Limble”, “our”, “we”, and “us”) protect, collect, handle and store personal information about you or your company within the framework of our Services. This statement also provides information about your rights, consent and how to contact us if you have any questions about the handling of your information.

Who This Privacy Policy and Fair Notice Statement Applies To

The information listed below applies to individuals, downlines and companies who use our website, applications, products, software or services.

Because our services involves integrations third party websites or applications not controlled by Limble. We are not responsible for the privacy compliance or content of third party applications, software or websites. You should check the third party websites, applications and software for their unique privacy statements and what terms apply to them.

Children’s Privacy: Our services and data storage are geared towards professionals and companies and not aimed at children.

Who is Limble?

We are a SaaS software company that provides state of the art maintenance software to maintenance professionals. We do this by allowing maintenance professionals to create an account on our server which then creates for them their own Limble instance. In the instance they can fully operate their maintenance operations.

Sources of Personal Information

Limble is both a controller and processor of information. This means for some information we decide how to use personal information in the context of a service we provide. In other cases we use the personal information as instructed by the licensor/licensee of products becoming a processor.

The data we learn from customers helps us personalize and continually improve our services to better assist you. We collect personal information about you from your interactions with us and from certain third parties and other sources (such as your employer who is accessing our Services or from publicly available sources where permissible).

We obtain personal information from you through:

  1. Your interactions with us and our Services, such as, when you purchase or use our Services, register for an event, request information or call us for support (please note that we may record or monitor our telephone calls quality assurance and quality purposes). Typical information we store about you includes; name, postal address, shipping address, email address, telephone and fax numbers, etc.
  2. Your system/device and use of our Services. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users’ experience.
  3. Cookies and similar technologies included on our Services. We obtain certain types of information when your web browser contacts Limble’s website or application. We store this information in small data repositories called “cookies.” The data stored in cookies enable Limble’s systems to recognize your browser and to provide features customized to you. The information we store in cookies does not include personal information.

 

We also may collect personal information about you from third parties such as:

  1. The person(s) or business arranging for you to access our Services (e.g. your boss or employer) in order to set up a user account.
  2. Your system/device and use of our Services. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users’ experience.

 

What Types of Personal Information Do We Collect?

The type of personal information collected depends on the Service you are purchasing as well as your interactions with us. You can always choose not to provide us with personal information. If you do not provide certain personal information you may not be able to take advantage of the full use of our Services.

We typically collect the following types of personal information:

  1. Your first and last name
  2. Contact Data (email address, postal address and phone number)
  3. Account Data (username, passwords and authentication data)
  4. User content (software, technology, files and communications provided by your in relation to your using of our Services).
  5. Device information (IP address, location and provider)
  6. Browsing History (how you navigate our Services and website)

 

How Will the Data Be Used?

We use personal information to provide and improve Services and for other purposes that are in our legitimate interests, as well as for compliance purposes. Personal information about you is processed when:

  1. It is necessary for performance of the Limble application. In this case personal information is processed to provide you with our Services.
  2. You give us your consent. If we need information that requires your consent we will collect is separately and make it clear we are asking for your consent.
  3. In our or a third parties’ legitimate interests. We are contractually obligated to give certain information to a user’s employer if that user content was added by a user in the Limble application.
  4. It is for a legal obligation or compliance. Such as responding to a court order.

 

You are welcome to contact us to clarify our interests for processing and collecting your data or for further information.

Who Will the Data Be Shared With?

Limble does not sell or share information to outside sources. Your information will only be shared with your employer. Your personal information will stay with Limble, your employer and third party service providers. Third parties include those who deliver services or act on our behalf, law enforcement or agencies, parties participating in Limble’s services and parties who protect our rights and systems (legal counsel and information security professionals). Third party service providers are never allowed to share or use personal information made available to them for any purpose other than to provide services for us.

What Security Measures Do We Use to Protect Your Data?

We pride ourselves on providing high levels of security for you information, data, software and technology. Our information security procedures and policies align with international standards and are reviewed regularly in order to meet the sensitivity nature of the personal information, software and technology we handle.

How Long Do We Keep Data?

Our data retention schedule for personal information is based on the following criteria:

  1. 1) Length of time necessary to fulfill our business obligations in order to demonstrate we have fulfilled our obligations.
  2. 2) Retention periods prescribed by the law or recommended by professionals.
  3. 3) Any limitation periods defined in a contract.
  4. 4) Length of time necessary to fulfill the purpose the information was collected for.

 

Information on Our Products and Services

Limble Application – Limble provides a SaaS maintenance management solution to maintenance professionals around the world. You can read more about what this entails on our website at Limble CMMS

Your Rights and Consent

Limble complies with the General Data Protection Regulation (GDPR) of Europe as well as other privacy laws. These laws give you the right to request, restrict, rectify and erase your personal information. Under these laws your affirmative consent is necessary for the collection and processing of your data. The following is a list of rights you have under the GDPR:

  1. Subject Access Request: You have the right to ask us to confirm what personal data we hold in relation to you. We will provide you with the information requested within one month free of charge.
  2. Data portability: You have a right, in certain circumstances, to be given a copy of your personal data in a machine readable format to facilitate a transfer of the data to another organization.
  3. Right to be forgotten: You have the general right to have your data erased. The right is restrictive and gives right to erasure when the data is out out of date or processed on the basis of consent which has since been withdrawn.
  4. Right to Rectification: You have a right to have inaccurate information about you corrected or removed.
  5. Right to Restriction of Processing: You have the right to have personal information about you used only for restricted purposes.
  6. Right to withdraw consent: You have the right to withdraw your consent to the processing and storage of your personal information at any time. Withdrawal of consent will not affect the lawfulness of our use of your personal information prior to your withdrawal.

 

Your consent must be freely given, specific, informed and unambiguous in order to comply with legal standards. Your statements or clear affirmative action signifies your agreement to the processing of your personal and business data.

The above mentioned rights are not absolute and do not apply in every situation.

Data Breach

In the unlikely event Limble learns of a suspected or actual personal data breach, IT Security will perform an internal investigation and take appropriate remedial measures in a timely manner, according to the Data Breach Policy. Where there is any risk to the rights and freedoms of data subjects, Limble will notify the relevant data protection authorities without undue delay and, when possible, within 72 hours.

EU-US Privacy Shield

Limble complies with both the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland to the United States. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles will govern. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov.

EU General Data Protection Regulation (GDPR)

To achieve compliance with the GDPR requirements Limble is compliant with the EU-US and Swiss-US Privacy Shield Frameworks (see above). To arrange for a data processing agreement (DPA) please reach out to privacy@limblecmms.com.

How to Contact Us

If you have any questions, comments, complaints or suggestions in relation to your data protection, software protection, technology protection, this Statement, or any other concerns about the way in which we process information about you, please contact us:

Headquarters:
3290 West Mayflower Way
Lehi, UT 84043

Email: mail@limblecmms.com
Tel: 801-851-1218

Limble Ranked #1 by maintenance experts in the field

G2 - Easiest to use 2021Software Advice - FrontRunners 2021Capterra - Shortlist 2021G2 - Best Support 2021
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    5 Star Rating

    Manufacturing

    "Great experience. Solved our obvious PM tracking issues but also addressing our SHE&S requirements (safety audit task tracking), Environmental checks are being logged, Corporate Audit items tracked"

    Jan 11
    5 Star Rating

    Great product at a great price

    "Terrific customer service, easy to use, and at a great value. Our old Maintenance software was very difficult to use and was very expensive."

    Nov 08
    5 Star Rating

    Very well written software. Easy to use.

    "The support is fantastic. The guys who support this software even email you to check in from time to time. If you have any issues you can call directly, and get instant help!"

  • Nov 21
    5 Star Rating

    Awesome Product with REAL support!

    "Our team reviewed & demoed 6 different CMMS companies and the decision was easy! The functionality was extremely easy, but still provides the analytics needed to track our companies time and money spent on maintenance. Their support is top-notch! I've dealt with numerous software companies in my position and can tell you, you will not find one better!"

    Aug 10
    5 Star Rating

    I spent a long time evaluating systems I'm so glad I chose Limble

    "Limble is super easy to use. For technicians receiving work orders, it requires almost no training. The app makes it quick and easy to create work orders (with pictures) from your phone. PM's are also very easy to set up. Limble is also the least expensive."

    Jan 30
    5 Star Rating

    Perfect for my business

    "I run a coffee equipment service company and Limble is great for everything we do. We can store all of our assets and equipment and access it easily with a comprehensive list of all the work done on the equipment. Limble is by far the best CMMS on the market and I wouldn't dream of using anything else."

CUSTOMER SUCCESS STORIES

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    "No matter what CMMS you’re going to try, there is always a learning curve. The difference between Limble and the 4 to 5 different ones that we tried prior to Limble, was the learning curve was extremely short. We spent 10 to 15 Minutes with our team and they found Limble very familiar, very intuitive..."
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    Limble Customer - Olympus Group

    Olympus Group - Print


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    "It was really neat to see the maintenance staff start embracing what we were doing. It only took, really, a week or so for the maintenance staff to get the hang of the software. Since then ... I’ve seen an increase in productivity by about 20-30%
    - Joe Romero, Director of Facilities

    Limble CMMS Customer - Unilever

    Unilever - Manufacturing


    "I have tried and tested at least 5 different CMMS systems before trying Limble, and I must say ... There are [3] features that will make me recommend this to anyone: the robustness of the system, and ease of use, and the customer service."
    - Mohammad Hassaan Akram, Factory Manager

  • Cal State University


    "We had a CMMS before it was combersome to do tasks... It led us to see what else is out there... When you get Limble you get everything. All our Techs tried and choose Limble."
    - Rick Boggs, Cal State University

    Limble Customer - Olympus Group

    Red Hawk - Casino


    "Literally we’ve been testing different companies and see where what one would be best for what we are doing. The day we hooked into Limble it literally was plug and play. It was just Go! The Easiest one we’ve found so far...."
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  • Limble Customer - Olympus Group

    Midwest Material - Steel


    "We were losing something around a million dollars a year just in maintenance... We wanted something that was easy to use and help us achieve the goal... It has really been fantastic to help smooth communication... Our Maintenance did a 180 ever since using Limble!"
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    Limble CMMS Customer - Unilever

    Myrid - Genetics


    "The first day I was shown Limble, I was like wow! This is a very simple program on the user side. So I think this will work. It has so far for us. I love it!"
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