Privacy Policy

PROUDLY SERVING 50,000+ MAINTENANCE PROFESSIONALS AROUND THE WORLD

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Privacy Statement

Your privacy and trust are a top priority for us. This statement describes how Limble Solutions, LLC. (referred to below as “Limble”, “our”, “we”, and “us”) protect, collect, handle and store personal information about you or your company within the framework of our Services. This statement also provides information about your rights, consent and how to contact us if you have any questions about the handling of your information.

Who This Privacy Policy and Fair Notice Statement Applies To

The information listed below applies to individuals, downlines and companies who use our website, applications, products, software or services.

Because our services involves integrations third party websites or applications not controlled by Limble. We are not responsible for the privacy compliance or content of third party applications, software or websites. You should check the third party websites, applications and software for their unique privacy statements and what terms apply to them.

Children’s Privacy: Our services and data storage are geared towards professionals and companies and not aimed at children.

Who is Limble?

We are a SaaS software company that provides state of the art maintenance software to maintenance professionals. We do this by allowing maintenance professionals to create an account on our server which then creates for them their own Limble instance. In the instance they can fully operate their maintenance operations.

Sources of Personal Information

Limble is both a controller and processor of information. This means for some information we decide how to use personal information in the context of a service we provide. In other cases we use the personal information as instructed by the licensor/licensee of products becoming a processor.

The data we learn from customers helps us personalize and continually improve our services to better assist you. We collect personal information about you from your interactions with us and from certain third parties and other sources (such as your employer who is accessing our Services or from publicly available sources where permissible).

We obtain personal information from you through:

  1. Your interactions with us and our Services, such as, when you purchase or use our Services, register for an event, request information or call us for support (please note that we may record or monitor our telephone calls quality assurance and quality purposes). Typical information we store about you includes; name, postal address, shipping address, email address, telephone and fax numbers, etc.
  2. Your system/device and use of our Services. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users’ experience.
  3. Cookies and similar technologies included on our Services. We obtain certain types of information when your web browser contacts Limble’s website or application. We store this information in small data repositories called “cookies.” The data stored in cookies enable Limble’s systems to recognize your browser and to provide features customized to you. The information we store in cookies does not include personal information.
 

We also may collect personal information about you from third parties such as:

  1. The person(s) or business arranging for you to access our Services (e.g. your boss or employer) in order to set up a user account.
  2. Your system/device and use of our Services. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users’ experience.
 

What Types of Personal Information Do We Collect?

The type of personal information collected depends on the Service you are purchasing as well as your interactions with us. You can always choose not to provide us with personal information. If you do not provide certain personal information you may not be able to take advantage of the full use of our Services.

We typically collect the following types of personal information:

  1. Your first and last name
  2. Contact Data (email address, postal address and phone number)
  3. Account Data (username, passwords and authentication data)
  4. User content (software, technology, files and communications provided by your in relation to your using of our Services).
  5. Device information (IP address, location and provider)
  6. Browsing History (how you navigate our Services and website)
 

How Will the Data Be Used?

We use personal information to provide and improve Services and for other purposes that are in our legitimate interests, as well as for compliance purposes. Personal information about you is processed when:

  1. It is necessary for performance of the Limble application. In this case personal information is processed to provide you with our Services.
  2. You give us your consent. If we need information that requires your consent we will collect is separately and make it clear we are asking for your consent.
  3. In our or a third parties’ legitimate interests. We are contractually obligated to give certain information to a user’s employer if that user content was added by a user in the Limble application.
  4. It is for a legal obligation or compliance. Such as responding to a court order.
 

You are welcome to contact us to clarify our interests for processing and collecting your data or for further information.

Who Will the Data Be Shared With?

Limble does not sell or share information to outside sources. Your information will only be shared with your employer. Your personal information will stay with Limble, your employer and third party service providers. Third parties include those who deliver services or act on our behalf, law enforcement or agencies, parties participating in Limble’s services and parties who protect our rights and systems (legal counsel and information security professionals). Third party service providers are never allowed to share or use personal information made available to them for any purpose other than to provide services for us.

What Security Measures Do We Use to Protect Your Data?
We pride ourselves on providing high levels of security for you information, data, software and technology. Our information security procedures and policies align with international standards and are reviewed regularly in order to meet the sensitivity nature of the personal information, software and technology we handle.

How Long Do We Keep Data?

Our data retention schedule for personal information is based on the following criteria:

  1. 1) Length of time necessary to fulfill our business obligations in order to demonstrate we have fulfilled our obligations.
  2. 2) Retention periods prescribed by the law or recommended by professionals.
  3. 3) Any limitation periods defined in a contract.
  4. 4) Length of time necessary to fulfill the purpose the information was collected for.
 

Information on Our Products and Services
Limble Application – Limble provides a SaaS maintenance management solution to maintenance professionals around the world. You can read more about what this entails on our website at Limble CMMS

Your Rights and Consent

Limble complies with the General Data Protection Regulation (GDPR) of Europe as well as other privacy laws. These laws give you the right to request, restrict, rectify and erase your personal information. Under these laws your affirmative consent is necessary for the collection and processing of your data. The following is a list of rights you have under the GDPR:

  1. Subject Access Request: You have the right to ask us to confirm what personal data we hold in relation to you. We will provide you with the information requested within one month free of charge.
  2. Data portability: You have a right, in certain circumstances, to be given a copy of your personal data in a machine readable format to facilitate a transfer of the data to another organization.
  3. Right to be forgotten: You have the general right to have your data erased. The right is restrictive and gives right to erasure when the data is out out of date or processed on the basis of consent which has since been withdrawn.
  4. Right to Rectification: You have a right to have inaccurate information about you corrected or removed.
  5. Right to Restriction of Processing: You have the right to have personal information about you used only for restricted purposes.
  6. Right to withdraw consent: You have the right to withdraw your consent to the processing and storage of your personal information at any time. Withdrawal of consent will not affect the lawfulness of our use of your personal information prior to your withdrawal.
 

Your consent must be freely given, specific, informed and unambiguous in order to comply with legal standards. Your statements or clear affirmative action signifies your agreement to the processing of your personal and business data.

The above mentioned rights are not absolute and do not apply in every situation.

Data Breach

In the unlikely event Limble learns of a suspected or actual personal data breach, IT Security will perform an internal investigation and take appropriate remedial measures in a timely manner, according to the Data Breach Policy. Where there is any risk to the rights and freedoms of data subjects, Limble will notify the relevant data protection authorities without undue delay and, when possible, within 72 hours.

EU-US Privacy Shield

Limble complies with both the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland to the United States. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles will govern. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov.

EU General Data Protection Regulation (GDPR)

To achieve compliance with the GDPR requirements Limble is compliant with the EU-US and Swiss-US Privacy Shield Frameworks (see above). To arrange for a data processing agreement (DPA) please reach out to privacy@limblecmms.com.

How to Contact Us

If you have any questions, comments, complaints or suggestions in relation to your data protection, software protection, technology protection, this Statement, or any other concerns about the way in which we process information about you, please contact us:

Headquarters:
3290 West Mayflower Way
Lehi, UT 84043

Email: mail@limblecmms.com
Tel: 801-851-1218

Hear what Limble CMMS customers have to say...

Software Advice - Best Customer Support
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  • Jan 30

    Perfect for my business

    "I run a coffee equipment service company and Limble is great for everything we do. We can store all of our assets and equipment and access it easily with a comprehensive list of all the work done on the equipment. Limble is by far the best CMMS on the market and I wouldn't dream of using anything else."

    Aug 09

    Great time saver

    "On average, [Limble] saves me an hour to two hours a day, depending on the workload. The biggest thing for me is being able to do things on my phone, on the fly."

    Jan 04

    Best value for money CMMS

    "Limble has all the features essential to maintenance management. It is very easy to use. Limble can connect with wireless sensors for Condition Based Maintenance. We are in Thailand, and Limble also supports the Thai language. Importantly, their customer support is fantastic almost 24/7. They reply within 10 minutes anytime. I am sure that Limble will really help your operations."

  • Dec 19

    Over all very good

    "Nice layout and easy to use. Email alerts are very useful, and the comparison between planned and unplanned is very helpful"

    Jan 1

    Limble CMMS is a great product and is very intuitive

    "This CMMS checks many boxes for what we were looking for. Flexible. Mobile App for in the field use. Cost-Effective. Reporting. Great Dashboard. Great Support. Cloud Based. Cost-Effective."

    Dec 03

    It just works

    "Honestly - the customer support has been fabulous. We had a minor feature request that was deployed within 24 hours - which is unheard of. Even better when you consider our business is located in a completely different time zone (somewhere in Australia). Limble is quite intuitive and I love the ability to have assets nested within each other."

  • Sept 17

    Great Product, Even better support!

    "I started using Limble after trying out many other off the shelf CMMS software and I quickly fell in love with the ease of use, intuitiveness yet the power this tool provided me and my team. The ability to see automatically generated and customized reports meant that I could choose whether I wanted to see things at a micro level or a macro one, or both of them together."

    Jan 30

    Great for smaller or larger facilities

    "We haven't fully integrated Limble yet but we are already seeing improvements in our efficiency. As we fully integrate Limble we expect to see more benefits and increase our response and completion times. The customer support has been outstanding. The Limble team is very quick to respond to any questions and they are very open to suggestions."

    Aug 09

    A great tool for Facility Managers.

    "Limble is very easy to get involved in and no contracts, with simple monthly billing. I have auditioned other CMMS companies and they make it too difficult, to try out. Limble strategy is very simple - here is our software, you can customize it in most categories and let us know if you have any questions. As a multiple building County Facilities Director, I highly recommend trying it!"

  • Jan 6th

    It takes me about 10 seconds.

    "Limble made my job easier pretty much right off the bat. Now I create Work Orders on the fly. It takes me about 10 seconds."

    Jan 28

    Five star program

    "This is one of the most easiest CMM Systems I have used. With unbelievable response times to questions. The Limble staff is very helpful. With this system, our equipment downtime has been cut by 20%."

    Nov 07

    Very easy to use, functionality is great

    "I can track my inventory and it sends me emails when I'm running low on an item. Also that I can track how much time I'm spending on certain jobs over an extended period of time."

CUSTOMER SUCCESS STORIES

Limble Customer - Red Hawk Casino

Red Hawk Casino - Casino


"No matter what CMMS you’re going to try, there is always a learning curve. The difference between Limble and the 4 to 5 different ones that we tried prior to Limble, was the learning curve was extremely short. We spent 10 to 15 Minutes with our team and they found Limble very familiar, very intuitive..."
- Mike Cruz, Facility System Manager

Limble Customer - Olympus Group

Olympus Group - Print


"Before I started Limble we had a 26% downtime rate. We, at this point, are running at 96% run rate and a 4% downtime rate. I can tell you we have definitely made more money than we would have made if our machines weren't working..."
- Matt Haseman, Director of Facilities

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