When you run any type of department, how do you know if you’re doing a good job?
In the maintenance world, the answer to that question is maintenance KPI (Key Performance Indicator) and maintenance performance metrics.
One might think that spending is a crucial thing to look at as top managers seem to only be interested in how much they need to spend on their maintenance departments. However, doing a unilateral analysis based on cost alone doesn’t give you any usable information on the performance of your maintenance team. For that, you need to go much deeper.