Within the first couple of months, Russell realized Limble was going to work extremely well for their needs. His team began keeping track of work while on-the-go through the mobile app. Communication was at simultaneously more effective and less time-consuming. “It allowed us to give real-time updates on work orders and their progress, and also kept our service levels extremely high.”
A one-man facilities team, Russell needed to be organized. “Everything is within a couple mile radius, which makes it nice. But Limble gave me a way to communicate updates to all 150 city employees on a daily basis without having to send a single email.”
Everyone in the city offices quickly came on board and loved Limble’s mobile app which gave them the ability to request work orders, take pictures of what was wrong, and communicate directly with Russell about any issues.
Limble is now the behind-the-scenes system that keeps everything well-organized and allows Russell and his team to stay on top of their work. Now, instead of spending hours every day sorting through emails, Russell is able to get all the work orders prioritized quickly and easily. “The whole process takes 30 minutes, max.” Limble has streamlined processes and fundamentally changed the job for Russell and his contractors.
For Russell, the impact has also been personal. “It has changed how I do my job dramatically.” He’s now able to do more preventive maintenance in addition to his regular day-to-day work. Not only that, it allows him to take time away from work, knowing that emergency repairs can be addressed quickly even if he is away. “Limble allows me to step away from the job for a day or a vacation… My team can get it fixed without it just sitting for two weeks while I’m gone.”
When asked to sum up his experience, Russell says without hesitation, “Limble is a vital part of our maintenance operations.”