Red Hawk Casino

Red Hawk took a real-world, team-focused approach to choosing a new CMMS and ended up with a 73% reduction in reactive maintenance.

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Red Hawk Casino welcomes thousands of visitors every year and is a pillar of the local economy. The facility, situated on a 10-acre property just outside Sacramento, California, was designed to represent the Shingle Springs Band of Miwok Indians’ tradition of harmony and stewardship of the land. The maintenance department of just under 40 team members is charged with maintaining and growing the facility according to that tradition.

The Challenge

After ten years with a CMMS that lacked key efficiency features, the Maintenance Department at Red Hawk Casino was growing frustrated with wasted time, procedural errors, and paperwork:

  • Reactive maintenance sat at the high rate of 40% of all tasks
  • More time was spent logging work orders than completing them
  • Lack of automation and triggers caused errors and missed deadlines
  • Manually creating orders and reports wasted hours every week

That is when Red Hawk’s Facilities System Manager, Mike Cruz, decided to initiate the search for a new, full-featured CMMS and he brought his team along for the ride. 

Together, they created a list of priorities for a new system that would save them thousands of dollars and countless headaches. And those priorities all centered on the same theme: keeping employees happy and engaged with a reliable, easy-to-learn, and easy-to-use system.

``The day we hooked into Limble, it was literally like plug-and-play. It was just — GO! Everything is extremely easy to use.``

Brian Coats, Electrician

The Solution

After researching 40 CMMS systems, the team identified 5 top contenders. They committed to trying each one for a full two-month proof-of-concept test in the field. One by one, every system failed to deliver on promised features, speed, or customer service. Every system but Limble.

Employee use rapidly fell during trials for the other systems — a dealbreaker if you want your CMMS to be successful. But the team found Limble easy to use and learn. It exceeded all their expectations.

The Result

Now, the team has seen dramatic reductions in reactive maintenance and other improvements with the help of automated scheduling, lightning-fast work order entry, and responsive customer service. Limble provided the complete package that Red Hawk was looking for.


Minutes on Average to Train Staff on Limble


Reduction in Reactive Maintenance


Seconds to Fill Out a Work Order

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