Sarah started from scratch with an internet search for the “best maintenance software.” She liked what she saw on Limble and requested a demo. From the very beginning, Sarah noticed how knowledgeable and helpful the sales and customer service staff were at Limble. Sarah’s Limble representative, Aniston, helped her estimate their potential ROI and develop a presentation that successfully made the case for purchasing the software.
Implementation was quick. In the end, Sarah was surprised to find that she could do much of it on her own. They chose Limble in November, trained in December, and launched the system by the new year.
Of course, it wasn’t without its challenges. Many mechanics struggled to get accustomed to regularly using technology. Staff complained of forgotten passwords, extra steps, and even dirty phones after using them with hands covered in grease and motor oil. But they began embracing it when Sarah showed them how Limble could save time and report how much work they were accomplishing in a day. Younger front-office staff who were more tech-savvy helped familiarize others with the ins and outs of daily technology use, building bridges between departments.
They now refer to BJ, their CSM, by name, and everyone knows who he is. He has helped train over video calls, and they consider him a helpful resource and part of their team.
Limble has helped Rent Right deliver the service that differentiates them from their competitors. They can turn equipment around quicker and communicate better when a piece of machinery goes down.
Sarah needs to stay aware of what equipment is down and why and get status updates and repair timelines. The alerts and communication functions make the process smoother, allowing for quick execution of workflows like ordering parts or deploying a mechanic to get a repair started.
It wasn’t long before they were using Limble to help expand their business to include new offerings like mower service and repair. Their dedicated Customer Success Manager, BJ, helped brainstorm ways Rent Right could use Limble to support these new services. They use it to track KPIs like billable hours and turnaround time. And their CSM continues to find new ways to encourage their adoption and optimization so they can get the most out of the system.
After a year, Sarah cannot believe how much progress has been made with the help of Limble. “We are much further along than I thought we would be.” The attitude has changed. The team sees the results. From resistance, the team has started seeing Limble as a tool that can help them do more. When the team brainstorms an idea for how to improve a system or process, they look to Limble to get it done.
Limble has enabled Rent Right’s differentiating value of customer service. Coordinating and accessing maintenance histories and other critical asset information makes the customer response process easier for everyone. “I’m just trying to move things forward with technology. Paper and pencil were always what we used, but today is a new day, and you have to grow.”