Use Mobile Maintenance Software to Build Efficient Workflows (How-To Guide)
What are the three things people carry around at all times? We guess that you will say wallet, keys, and – of course – a smartphone. The maintenance sector is taking advantage of this convenient, in-your-pocket technology with mobile maintenance software.
There are many practical benefits of coordinating your maintenance workflows through a mobile CMMS. We will show you how.
What is mobile maintenance software?
Before dissecting the benefits, let’s agree on a few definitions.
In the context of this article, having a mobile CMMS software means you are using a maintenance solution that you can install on your mobile device as an app — not just a maintenance management system where you can log in on your phone browser. A distinct mobile application is essential for ensuring your team can use it accurately and regularly.
Core features in a mobile maintenance app
Some software solutions will call their product “mobile-friendly.” But if you are looking for a solution designed for the mobile user in the form of a mobile app, you’ll need to look for some key CMMS features.
Your team can use it anywhere on any Android or iOS smartphone or tablet
Designs and layouts for the app and browser versions differ. This is important because the platforms and user experiences aren’t the same
Real-time updates of work orders, PMs, and other communications
All desktop functionality is available on the app, including push notifications, email, and critical information
Files, folders, images, checklists, and critical asset management information can be accessed on a mobile device
Seamless integration and use of the device’s other functions (camera, location tracking, barcode scanning, talk-to-text, etc.).
When it comes to Limble CMMS, as long as your mobile phone can run Facebook or Netflix, it should have no problem running our mobile maintenance app.
What is NOT mobile maintenance
Some maintenance management software solutions will market their product and say they are“mobile-friendly” when they do not have a dedicated mobile app. You just log in on a web browser and do your work from there.
While easier for the software company to maintain, it is a much poorer user experience that results in limited functionality.
Mobile apps have a design and layout that is specific and intuitive to the way people use mobile devices. For instance, take a look at the example of the Limble CMMS mobile screen versus the desktop version below.
Build efficient workflows with mobile maintenance software
You should always follow the CMMS best practices. Outside of that, a few other best practices and system priorities will help make things more efficient for you and your team as you go mobile.
Reporting problems through a work request portal (a.k.a. ticketing)
Be it a machine operator with a problem on the production line or an office worker dealing with a malfunctioning HVAC, having a quick way to report a problem and reach the maintenance team is in everyone’s best interest.
Let’s take a look at how this works in the Limble CMMS.
Work requests are automatically synced across all your devices (computer, mobile phone, tablet)
Based on your pre-configurations, the system can be set up to automatically assign the work to a specific maintenance technician or team
Requesters can submit problems from anywhere, and technicians can see them immediately, wherever they are
Requesters who leave their email addresses will be updated about the progress of their tickets
This leads to more transparency, fewer duplicated tickets, and follow-up calls, and less time spent scheduling work
Increasing productivity with more efficient workflows
The bigger your maintenance team, the more challenging it is to make sure that the necessary work is done on time. Seems like you don’t have any other option. Right? Wrong!
More automation, faster communication, and better organization all mean that your technicians and maintenance planners will spend less time on administrative tasks and can focus on doing the work that brings value to their organization.
Using mobile maintenance software brings even more day-to-day productivity improvements to maintenance managers and technicians by:
Being able to quickly check schedules (assigned work orders and PMs)
Logging their work as it gets done (which also significantly improves data accuracy)
Receiving instant notifications of new orders and reports via push notifications
Responding to and logging additional problems while fixing the issue at hand
Quickly looking up asset information while diagnosing the problem
Using asset history to improve mean time to repair (MTTR)
Mobile phones are so popular because they give us instant access to information — and this is really handy while you are on the job.
For example, when they are performing any kind of repair, they can open their maintenance app and find any information they need:
Using mobile CMMS for remote collaboration and communication
Off-site visits and maintenance work that runs over multiple shifts happens often. In these situations, the easy exchange of information between technicians can be the difference between a three-hour downtime and a five-hour downtime.
Mobile maintenance software can improve communication through real-time work order commenting.
If the maintenance team is using a mobile maintenance app, technicians can communicate through comments on work orders. Team members can jump into the conversation and collaborate to find a solution.
Sometimes, the problem at hand might be so specific it takes a long time to describe. If you are using Limble CMMS, you also can take pictures and attach them to comments, equipment maintenance logs, PM instructions, and more (like you see below).
With all of these options at your disposal, transferring important information between shifts or remote workers has never been faster or easier.
Get started with a modern CMMS software
It’s time to harness the power in your pocket by making the most of the “mobile” in your mobile maintenance software. If you are looking for a CMMS or are ready to replace your CMMS with a new one, make sure it meets your organization’s needs and that of your team out in the field.
For more details, take a minute to read Limble’s Essential Guide to CMMS to get a clear picture of how we define a CMMS and how our system works.
"I can track my inventory and it sends me emails when I'm running low on an item. Also that I can track how much time I'm spending on certain jobs over an extended period of time."
— Cody Jensen
Very easy to use, access
"I like the price, the fact I can see it on my phone or the computer. I like that it is internet-based."
— Curt Waisath
Valley Salt LLC
It just works
"Honestly - the customer support has been fabulous. We had a minor feature request that was deployed within 24 hours - which is unheard of. Even better when you consider our business is located in a completely different time zone (somewhere in Australia). Limble is quite intuitive and I love the ability to have assets nested within each other."
— Ed Cronin
Great for smaller or larger facilities
"We haven't fully integrated Limble yet but we are already seeing improvements in our efficiency. As we fully integrate Limble we expect to see more benefits and increase our response and completion times. The customer support has been outstanding. The Limble team is very quick to respond to any questions and they are very open to suggestions."
— Mike Hill
Children's Home of Lubbock
Limble is the best thing to happen to this company
"Limble does such a good job at keeping track of what's been done and letting me know when and what I need to do next."
— Tom Jones
Little Giant Ladder Systems
Great product at a great price
"Terrific customer service, easy to use, and at a great value. Our old Maintenance software was very difficult to use and was very expensive."
— Brian Williams
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