Limble Helped us Cut Downtime From 26% to Only 4% [Customer Case Study]
For the last seven years, Limble CMMS has helped many companies that struggled with reactive maintenance. We will go through one such story today.
We will take a look at the Olympus Group and the challenges they were facing before implementing Limble. You’ll learn how we helped them cut high downtime rates, document important procedures, and empower their maintenance staff.
Quick overview of the results after implementing Limble
After implementing Limble, the Olympus Group accomplished the following:
The downtime rate was reduced from 26% to only 4%.
Now it takes minutes to identify and solve minor problems which would previously sit unresolved for 6-8 days!
Accountability of work has increased so employees can take more ownership over their work.
They can now make smarter decisions on when it’s time to move on with a piece of equipment.
The story behind the Olympus Group
The Olympus Group has been providing creative solutions for over 120 years. They started in 1893 as a manufacturer of American Flags. Today, they are conducting large-scale custom print projects and crafting the world’s recognizable mascot characters for clients like Walt Disney World®, McDonald’s, Serta, and Beautyrest mattresses.
Currently, they have production facilities in five different locations full of materials, spare parts, and a variety of modern printing and sewing equipment. They strive to provide a positive working environment for their employees who are, as they like to emphasize, the most important thing that distinguishes them from their competitors.
One of the main problems at the Olympus Group facilities was that not a single procedure was documented. Managers of production facilities didn’t have access to all of the plants’ information, which was a serious drawback and one of the reasons for the high downtime rate.
Instead of sharing their experiences about a certain problem, Mr. Haseman and other managers were struggling on their own in order to solve those problems.
My value is not in doing the work, my value is figuring out how the work should be done, and documenting it so that anyone can do the work. Once that leap happened, I was more or less freed from having to do every little thing.
Lack of responsibility at work
The employees of the Olympus Group were doing their jobs but with no accountability – everything was on the managers’ plates. Instead of detecting large problems, managers were focusing their energy on fixing tiny things all the time – things that employees could easily do with a little guidance.
They needed a way to switch operational tasks from managers to technicians.
How they solved those challenges with Limble
After implementing Limble, Mr. Haseman and his employees managed to resolve all of the above-mentioned issues.
Limble took me from busting my knuckles every single day to creating a format that’s informative, where I am less needed. It took me time to realize that I wasn’t going to grow as a professional if I didn’t allow other people the information that I had.
They are working at a 96% run rate at a moment. All the problems are resolved much faster – what was six, eight, or two days to figure out before, is only 20 minutes now.
On top of that, they can easily track which problems occur repeatedly and make smarter decisions. For example, if something brakes down every six months, they know that the part should be replaced every five and a half. What was once a downtime, now becomes preventive maintenance.
With Limble it’s much easier for the Olympus Group to document procedures and share them with managers and employees of other facilities.
Now, somebody from Orlando can go: Okay, we’re having this problem. Let’s check the other two plants, and see if they’ve had the same problem in the last two years.
Mr. Haseman doesn’t need to spend 90% of his time handling routine operational work and issues.
And even that 10% disappears because I can go: Well, you just need to go into Limble. I showed picture by picture how to take that apart and how to put that back together. Why don’t you start there, and if you’re having trouble, let me know, and I’ll come over and help.
I could not do that before, that’s what Limble does, it allows me to elevate what I’m seeing so I can detect large problems instead of focusing my energy on fixing tiny things all the time.
The job of operators and technicians has been simplified because managers now have data and can easily decide when it’s time to replace a certain part of the equipment or the whole machine.
Limble was the easiest to enter data and it was easiest to extrapolate the information you really needed from that data. Once the data started to get compiled, I could then use that data to explain: Hey, you’re finally going to get that new piece of equipment you’ve always wanted because you’ve shown how much this machine doesn’t work.
On top of that, employees have more authority and are aware of who’s responsible for a certain task. They know if they assign a maintenance ticket to their name it’s on a record and they are responsible for resolving that ticket. They even get credited with a gift card when they manage to solve a problem before the due date, which encourages them to be better.
And more importantly, from a reverse standpoint, the pencil whipping is gone. You can go ahead and pencil whip, but eventually it’s going to break. Then you know who pencil whipped.
Limble not only helped the Olympus Group switch to preventive maintenance, but it also helped Mr. Haseman to get a much deserved promotion.
I think Limble ultimately took me from a maintenance mechanic to a director of facilities.
"I can track my inventory and it sends me emails when I'm running low on an item. Also that I can track how much time I'm spending on certain jobs over an extended period of time."
— Cody Jensen
Very easy to use, access
"I like the price, the fact I can see it on my phone or the computer. I like that it is internet-based."
— Curt Waisath
Valley Salt LLC
It just works
"Honestly - the customer support has been fabulous. We had a minor feature request that was deployed within 24 hours - which is unheard of. Even better when you consider our business is located in a completely different time zone (somewhere in Australia). Limble is quite intuitive and I love the ability to have assets nested within each other."
— Ed Cronin
Great for smaller or larger facilities
"We haven't fully integrated Limble yet but we are already seeing improvements in our efficiency. As we fully integrate Limble we expect to see more benefits and increase our response and completion times. The customer support has been outstanding. The Limble team is very quick to respond to any questions and they are very open to suggestions."
— Mike Hill
Children's Home of Lubbock
Limble is the best thing to happen to this company
"Limble does such a good job at keeping track of what's been done and letting me know when and what I need to do next."
— Tom Jones
Little Giant Ladder Systems
Great product at a great price
"Terrific customer service, easy to use, and at a great value. Our old Maintenance software was very difficult to use and was very expensive."
— Brian Williams
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